Legal and account access answers
Your account is marked as closed in our system, but transaction records and account history are retained for 5–7 years to comply with payment authority requirements. Personal contact information is deleted upon request. You can ask support to begin this process via live chat or email.
Once you submit a withdrawal request, it appears in your Account > Withdrawal History with a status badge. First withdrawals may show 'Verifying' (24–48 hours) while we confirm your identity and payment method. Subsequent requests move to 'Processing' then 'Completed' typically within 1–4 hours.
Yes. Open your account, go to Settings > Account Details and update your email or phone. Account name cannot be changed once registered because it is tied to payment verification. Contact support if you need to explain a discrepancy.
Change your password immediately via the Reset link on the login page. Then contact live chat support right away with details of the suspicious activity. We will review your session logs and account transactions to assess what happened and take corrective steps.
Log into your account, open Account > Transaction History to see deposits, withdrawals, and gameplay activity with timestamps. You can download a full statement or request a detailed data export from support. Players in Yogyakarta and across Indonesia can retrieve this anytime.
Deposits via these methods usually appear in your lobby balance within 30–90 seconds. If a deposit does not show after 2 minutes, check your payment confirmation message and contact support with your transaction reference number.
Once a withdrawal is marked Completed, funds have left our system and reached your payment method. Disputes must be filed with your DANA, OVO, GoPay or QRIS provider. Contact our support team with your withdrawal reference and they will escalate to payment operations if there is an error on our end.
