Frequently Asked About Our Terms & Conditions
You can request a modification to your account settings or data through support. Some terms, like payment verification steps, cannot be waived due to fraud prevention. We'll explain which terms are flexible and which are mandatory within 24 hours of your request.
Yes. Go to Wallet > Payment Methods and add or update your DANA, OVO, GoPay or QRIS details. Withdrawals must go to a verified method matching your account name. Changes take effect immediately; deposits to the new method clear within 1 minute.
Active account data is kept for your membership. Once you close your account, we retain records for 3 years for legal and anti-fraud purposes, then delete them. You can request early deletion of non-critical data by contacting support.
Our terms apply across Indonesia where local law permits. Access to certain games or features may vary by region. When you log in, we detect your location and apply the correct local rules. If your access changes, support will explain which terms now apply.
Deposits are processed immediately once DANA, OVO, GoPay or QRIS confirms the transfer. Withdrawals include verification steps to match your registered identity and prevent fraud. Verified withdrawals clear in 1–4 hours. Unverified withdrawals may hold for up to 24 hours.
Yes. Log in and go to Account > Legal Documents. You'll see a dated copy of the terms you accepted at registration, plus any updates we've notified you of since then. You can download these for your records.
We'll notify you via email and in-app message at least 14 days before major changes take effect. You can review updates in Account > Legal Documents. Continued play after the effective date means you've accepted the new terms.
